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Support

General Features

  • Access to experts who develop e-learning every day and keep up with the latest related technologies
  • Can be used for specific questions about development tools, instructional design, media production, course configuration and navigation, debugging or troubleshooting your files, the development of customized objects or routines, and development projects
  • Response to your requests within one business day*
  • Our experts are available by appointment for virtual or phone discussions
  • Notification of emerging technologies that could affect your development strategies
  • Access to a secure online file-sharing system to facilitate transfer of large files related to the support service

Plan Terms and Conditions

  • Each separate issue is recorded as a minimum of 15 minutes of support
  • The payment for Annual Support is due at the beginning of the support period
  • The period of Annual Support expires twelve months from the start date
  • Plans are upgradeable within the original Annual Support period by paying the difference
  • If an Annual Support plan is renewed or upgraded in the 12th month, any remaining hours will roll over into the new plan
  • The Annual Support plans are non-refundable but, within the original Annual Support period, can be transferred to other support services

* Support hours are Monday through Friday from 9 AM to 5 PM Eastern Time with the exception of company holidays and special events. A list of our company holidays is available upon request.

Price: $0.00